Delete account

Leaving Krozd? Here’s how.

You can delete your Krozd account and its data at any time, right from the app. This page is for Krozd, the app by KrozdSocial Labs Private Limited.

01Delete in the app

  1. Open Krozd and go to Settings.
  2. Tap Delete Account.
  3. Read what will be deleted, then confirm.
  4. Type DELETE and tap “Delete my account”.

Deleting your account is permanent. It can’t be undone, and you’ll need to start fresh if you come back.

02Can't open the app?

Email support@krozd.com with the subject “Delete my Krozd account” and the phone number you signed up with. We may ask you to confirm it’s really you before we delete anything.

03What gets deleted

  • Your profile is removed, and people can no longer see or find you.
  • Your personal data, photos and location data are deleted.
  • Your messages and media are deleted or anonymised.
  • Any pending requests are cancelled, and your crossings disappear for everyone.
  • Hubs you created are deleted. Circles you created are handed to another member, so the group can carry on.
  • You’re signed out on every device, and notifications stop.

04What we keep, and for how long

Some information may be kept for up to 30 days for fraud prevention, legal compliance and backup recovery, then deleted. Reports, blocks and moderation records may be kept longer, to keep the community safe and enforce our Terms.

05Removing just some data

You don’t have to delete everything. In the app you can:

  • Turn Discovery off, or switch between Active and Ambient, in Settings → Discovery.
  • Delete a message you sent.
  • Hide a crossing.
  • Edit or remove photos, vibes and cards on your profile.
  • Turn analytics off in Settings → Privacy.

For anything else, email support@krozd.com. Read more in our Privacy Policy.